Refund Policy
Coin packs are not on sale yet. This policy will apply once checkout opens.
1. Digital content
Coins are digital content that is delivered to your game wallet immediately after payment. By completing a purchase you ask for immediate delivery and, where the law allows, acknowledge that you lose your statutory right to cancel once the coins have been delivered.
2. When we will refund
- Coins not delivered: if a technical problem means your coins never arrived and we cannot deliver them, we will refund the purchase in full.
- Duplicate or mistaken charges: if you were charged twice for the same order, we will refund the extra charge.
- Unused coins within 14 days: if you contact us within 14 days of purchase and none of the coins from that pack have been spent, we will refund it.
- Purchases by a minor without permission: a parent or guardian can contact us and we will review the case.
Refunds go back to the original payment method through our payment provider. Refunded coins are removed from the wallet.
3. When we cannot refund
Coins that have already been spent, and coins or items earned for free, cannot be refunded. Coins have no cash value and are never exchanged for money outside this policy.
4. How to ask for a refund
Email [email protected] with your order ID, the email address used at checkout and a short description. We aim to reply within 2 business days.
5. Chargebacks
Please contact us before disputing a charge with your bank, as we can usually solve the problem faster. Coins from a disputed payment may be removed.
6. Your legal rights
This policy does not affect any rights you have under consumer law in your country.
7. Seller
Winner Software Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: [email protected].